faq
How can we help?
Answers to the questions we hear most. Search below, or jump straight to a topic.
About tend.
Who we are and how it all works.
What is tend.?
tend. is an online store bringing you thoughtfully chosen everyday gadgets designed to make life a little easier and more comfortable — from cooling essentials to items you'll reach for daily.
Are these genuine products?
Yes. Every product listed is exactly as described, and we stand behind everything we sell.
Orders & shipping
Getting your order on its way.
When will my order process?
All orders are processed within 1–3 business days of payment confirmation. During busier periods, this may take slightly longer.
How long does delivery take?
Standard delivery typically takes 10–25 business days, depending on the item and destination. You'll see an estimated delivery window on the product page and at checkout.
How do I track my order?
Once your order ships, you'll receive an email with tracking information so you can follow it every step of the way.
Do you ship outside the UK?
Shipping available only across the United Kingdom
My order has more than one item — will it arrive together?
Since our products come from a range of specialist suppliers, orders with multiple items may arrive in separate packages and at slightly different times. Each package will have its own tracking.
Returns & refunds
Changed your mind? No problem.
What is your return policy?
You have the right to cancel your order within 14 days of receiving it, without giving a reason. Items should be unused and in their original packaging.
How do I start a return?
Contact us with your order number and, if the item is damaged or faulty, a quick photo or video. In most cases we can resolve this with a replacement or refund without needing the item sent back.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days of approval. Your bank may take a little longer to show it.
Products
Details, specs, and what to expect.
Where can I find product specs and dimensions?
Every product page includes a "Key features" and "Specifications" section with full details — capacity, battery life, dimensions, and more.
What if my item arrives faulty?
Contact us within 14 days of delivery with a photo or short video of the issue, and we'll arrange a replacement or refund.
Payment & account
Checkout and account questions.
What payment methods do you accept?
We accept all major debit and credit cards, along with any additional payment options shown at checkout. Your details are encrypted and never stored on our servers.
Do I need an account to order?
No — you're welcome to check out as a guest. Creating an account simply makes tracking orders and future checkouts faster.
Is my payment information secure?
Yes. Payments are processed over an encrypted, PCI-compliant connection — we never see or store your full card details.
No matching questions found — try a different search, or get in touch below.
Still need help?
Can't find what you're looking for? Send us a message and our team will get back to you within one business day.
Contact us